A purpose built cognitive + automation platform for your IT help desk

Introducing Cognidesk - An intelligent automation based platform to build and deploy purpose built Virtual Assistant for workplace IT support.

IT Help Desk
Our technology partners
  • UI Path
  • Kofax
  • IBM Watson
  • Work Fusion
  • Blueprism
Supercharaging Benefits
Features Separator
Self-service

Self-service

Users can self-resolve their workplace issues by initiating a chat with Virtual Assistant.

Automated workplace

Automated workplace

IT team can be more productive as they can automate redundant, time-consuming workplace tasks.

Effective user productivity

Effective user productivity

Employees can get efficient workplace support via Virtual Assistant instead of spending hours connecting to IT help desk.

Digital experience

Digital experience

Users can rely on their favourite digital channels for quicker IT help desk support.

Improve SLAs

Improve SLAs

IT teams can constantly render satisfying workplace support to employees by providing right service on time..

Reduce service desk cost

Reduce service desk cost

Lower your IT help desk cost by replacing labor intensive process with cognitive automation.

24/7 Virtual support

24/7 Virtual support

Use Virtual Assistant to provide round-the-clock support to your employees at a fraction of cost.

How it works
Features Separator
How it Works

Initiate work request

The user can simply chat or look for contextual information, or initiate a work or service request from apps most familiar with.

How it Works

Power of cognitive engine

The powerful cognitive engine kicks-in, analyzing the user request or action within the specific context, including reference to user’s previous support history.

How it Works

Real-time outcome

The contextual outcome with rich media, actions, or interact with the right support team for warm handover, including automatically documenting the interaction in your support tool.

Integrations

You can connect Cognidesk with hundreds of support applications to analyse customer data and automate business workflow.

  • Active Directory

    Active Directory

  • Amazon Web Services

    Amazon Web Services

  • Slack

    Slack

  • Twilio

    Twilio

  • Cognidesk

    Cognidesk

  • Jira

    Jira

  • Office365

    Office365

  • Service now

    Service now

  • Control Desk

    Control Desk

Ready to get started?

Lower your IT help desk cost by automating repetitive tasks and process with cognitive automation.

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